RETURN POLICY

Temporary Notice

Our courier partners have temporarily suspended reverse pickups until further notice. All returns will have to be couriered back by the client at their own cost. We understand and regret the inconvenience caused. 

Please Mail us or what’s app us with your order id and the issue for the same, on 9930032438  ( only available on what’s app, plz don’t call )

Return Policy for Online Orders 

Return requests are accepted via the email only.

We have a 2 day return policy. In the case that you want to return a product, please mail us the concern on customercare@paparazzicloset.com within 2 days from the date of delivery of the product. The order number can be found in the confirmation email as well as text message from Paparazzi Closet. After we receive the mail, we will respond via email within 1-2 working days (If you do not receive the email, please check your spam folder).

For exchange kindly intimate to us within 24 hours post receiving the product (through What's app 9930032438 or mail us at customercare@paparazzicloset.com.

The products have to be unused and the tags have to be secure on the product. Any sign of usage (tears, scratch, stains, broken hardware or foul odour) will result in failure of quality check and rejection of the return.

Please try clothing articles with the tags on to check sizes. If you are happy with the product, you can remove the tags and trot around town being a Papz. If you have removed the tags of the product, we cannot accept the return.

Shoes are not eligible for return unless it is a size exchange. Please try shoes at home or on a carpeted surface to ensure that if you need a size exchange, the shoes are in perfect condition to pass our quality check. Size exchange is subject to product availability.

All product that need to be exchanged, should be sent back to us at the following address..

Paparazzicloset
8A Sakina manzil 3rd floor Above axis bank opp Hinduja college Charni Road east Mumbai 400004
Kindly mention your name and order I’d

 

Sale of all discounted items is FINAL. No returns or exchanges will be accepted on discounted/sale products.

Products bought using a Paparazzi Closet credit code are not applicable for returns or exchanges. 

All products bought on special offers (eg. Introductory Offer) are eligible for return or exchange (subject to size availability), but will have to be couriered back by the client at their own cost.

We do not accept returns or exchanges on Accessories, Bags & Jewellery due to the delicate nature of the product. Plating is sensitive to moisture, including water and sweat. Refrain from spraying perfume, hair spray or other chemicals once the jewellery is worn. Avoid contact with all liquids. 

We do not accept returns on International Orders due to high logistics costs. 

No returns or exchanges will be accepted on personalized, customized or modified products.

No refunds are made for any product in the store. Paparazzi Closet will issue a credit code for the amount paid (minus COD handling charge/logistics charges) upon receiving the product in unused and perfect condition. 

Once the product is inspected we will be issuing you a credit note which is valid for 3 months. This can be redeemed in future for any purchase made from Ready 2 Pick Category. We do not give any Cash back

For any returned product that does not pass our quality check due to stains, tears, odor, broken hardware or any other damages, the return will not be accepted and we will ship it back to the client at an additional logistics charge of INR 200.

If any order placed using a credit code cannot be fulfilled by Paparazzi Closet, we will reissue the credit code (with the same expiry date as before). No refund will be made for any order.

Paparazzi Closet cannot arrange a pickup for accessories like home décor, shoes, beauty etc. If the return is accepted by us, these will have to be couriered back by the client at their own cost. Since these are delicate products which can be damaged easily, please ensure the packaging guarantees the product safety. Any products received with broken parts, scratches, stains or any other damage will not pass our return quality check and will be returned back to you as received.

In case you receive a damaged piece, please email us at customercare@paparazzicloset.com with your order number and pictures of the damage in the product within 48 hours from the time of delivery. Please keep the tags intact. We will respond within 1-2 working days and dispatch a new piece as soon as possible.

We cannot accept returns on any products that have been damaged or tarnished due to daily wear and tear.

 

What Is The Return Procedure?

To return the product, please mail us the details on customercare@paparazzicloset.com given below within 2 days from the date of delivery of your order. After we receive the form, we will respond within 1-2 working days and arrange a pick up for your product from the shipping address.

Please pack the product with tags intact in the original packaging.

In the event that a pickup cannot be arranged by us for reasons mentioned above, the customer is requested to package it and courier it at their own cost.

All product that need to be exchanged, should be sent back to us at the following address..

Paparazzicloset
8A Sakina manzil 3rd floor Above axis bank opp Hinduja college Charni Road east Mumbai 400004
Kindly mention your name and order I’d

 

EXCEPTIONS

 Please note that items on Pre order cant be ordered or booked in place of the credit you have..

No Exchange/ No Refund for Footwear, Bodysuits,Gym Wear, Swimwear, Bikini, Lingerie, Sunglasses, Bags, All kinds of Accessories & Jewelry. 

No Returns or Exchange for items purchased during Sale.